Refund policy

Refund Policy

This policy outlines the return and refund options available for qualifying orders placed with Cartcraft. It describes the return timeframe, requirements for returned products, the process for submitting a request, and the details required to handle a return.

30-Day Return Period

If you wish to return an order, please contact us within 30 days of the delivery date.

Return requests made after the 30-day period may not be approved unless a longer return timeframe is required under applicable law.

Return Eligibility

Products requested for return should remain in their original condition. Items that have been damaged due to misuse, incorrect handling, or customer use may not qualify for a return.

After a returned product is received, we may examine it to verify that it satisfies the applicable return requirements.

Requesting a Return

Before returning any item, please get in touch with our customer support team. We will assess your request and provide the appropriate return instructions for your order.

Please provide the following details:

Order number
Name provided when placing the order
Email address used at checkout
Reason for the return
Photos of the product, where applicable

Once your request has been received, we will review the provided information and send you the relevant instructions for returning the product.

Email: support@Cartcraft.online
Phone:+1 8162809362

Return Shipping

After your return request has been reviewed, we will provide the necessary return shipping information and instructions.

Please wait until you receive confirmation from us before sending the item back. Do not send a return to an address unless it has been supplied or authorized by our customer support team.

Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your refund request.

If the return is approved, the refund will be sent to the original payment method used for the purchase, generally within 5–7 business days.

The time it takes for the refunded funds to appear in your account may depend on the payment processor or financial institution.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or not the item you ordered, please contact our support team as soon as reasonably possible after delivery.

Please provide your order number and, when applicable, clear photographs showing the problem. This information will assist us in reviewing the order and providing the appropriate next steps.

Order Cancellation

If you wish to cancel an order, please contact our support team as soon as possible after the order has been placed.

An order may be cancelled only if it has not yet been processed or shipped.

Once an order has been shipped, cancellation is no longer possible. However, you may request a return after delivery if the order satisfies the requirements outlined in this policy.

Contact Information

Trading Name: Cartcraft
Legal Entity: CartcraftDiscoveries LLC
Registration Number: LC014756429

Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States

Phone: +1 8162809362
Email: support@Cartcraft.online

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Time